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Home » Patient Center » FAQ – Kudo Care Center

FAQ – Kudo Care Center

Do you need help with our services or got a burning question that you need answered immediately? Click on one of the following sections below to find the answer…

If you still need further help with certain questions, please give us a call on (972) 639-5836 or drop us an email at

Your Account

Do I Need to Set Up an Account App for Kudo Care?

Setting up an account app with Kudo Care is very simple and easy. It will only take a few minutes to set up. We will need your name, address details to create a password, which will grant you access to fill out your medical information and history. Setting up an account app will enable you to check test results, make appointments, ask clinical questions and video chat with a medical personal.

How Do I Check and Change My Account Details?

To change your account details, simply log in with your email address and password and access your account details. There you will have access to changing your account information, such as your healthcare provider’s information.

I’ve Forgotten My Password.

No worries! Send us an email at and your password will be sent to you or you can reset your password online with your email account by clicking on forgot password.

Patient Questions

Is Your Center Open 24/7?

We are open 7 days a week. Our opening hours can be found on the KudoCare Homepage. Moreover, your concern can also be taken care with us in off hours by calling our off hour answering service 972-639-5836 or email us or text us on the Kudo Care App. You can download the app from both apple & android market places via this link. One of our on-call doctors will answer your questions via Kudo Care App text message.

Can You Send My Primary Care Physician Information About My Clinic Visits?

Yes, we can. With your consent, we have electronic system that can immediately send your record to your specialist or doctor of choice in the same day.

Do You Accept Walk In?

Of course, we accept walk ins. We look forward to seeing you. Our walk-in patients are always satisfied with minimal wait time and comprehensive service with all 3 departments; Medical, Dental & Vision!

What Type of Insurance Do You Accept?

We accept most major insurances and we also offer Kudo Care Concierge Membership. Our Kudo Care Concierge Membership is available to all ages with special discounts available for each additional family member. For a one-time activation fee and a low monthly fee, membership will provide access to all three specialties (medical, dental, and vision) and include preventive care visits such as dental cleanings, routine eye exams and a full yearly physical exam including routine labs. Members also receive an unlimited number of follow-up, sick or urgent care visits at a deeply discounted rate. This is a great program for uninsured patients to reduce overall out of-pocket costs!

How Much Does A Visit Cost?

The cost of each visit depends on what you are getting treated for and if you are a member of our Kudo Care Concierge. As a member of the Kudo Care Concierge, your copay will be five dollars.

What If I Don’t Have Insurance?

At Kudo Care, our focus is to treat the patient first and then establish a form or method of payment. We work with patients who don’t have insurance by creating flexible and affordable payment options.